Cafe Supervisor

WE ARE CURRENTLY HIRING A CAFE SUPERVISOR FOR OUR ROBERTSON LOCATION

POSITION OVERVIEW
We are seeking an experienced and dedicated Barista Supervisor to join our Café at James Perse Robertson House. In this role, you will oversee daily barista operations, ensuring high-quality coffee service, training, and motivating barista staff. You will ensure the team adheres to brand standards of customer service, product quality, and cleanliness.

KEY RESPONSIBILITIES

• Supervise and guide the barista team, ensuring efficient and high-quality coffee preparation and customer service.
• Train new baristas on coffee preparation, company standards, and customer service best practices.
• Monitor staff performance, providing feedback and coaching to improve skills and productivity.
• Ensure baristas maintain cleanliness, organization, and health and safety standards in their work areas.
• Handle customer concerns or complaints, ensuring a positive experience for all customers.
• Assist with inventory control, including managing coffee and beverage supplies and placing orders as needed.
• Ensure the smooth operation of espresso machines and other coffee equipment, troubleshooting as necessary.
• Collaborate with management to implement new initiatives and improve service standards.
• Maintain a positive, team-oriented environment and motivate staff to perform at their best.

KEY RESPONSIBILITIES

• Establish a constant focus on the brand, service, knowledge and passion for the brand across the store team.
• Build and cultivate lasting professional customer relationships and enable all team members to do the same.
• Resolve difficult customer issues and escalate to upper management when necessary.
• Implement all company training programs effectively in order to develop staff.
• Evaluate employees on a daily basis through coaching in the moment and analyzing individual successes and opportunities to ensure sales objectives are met. 
• Evaluate staff once a year and conduct monthly appraisals with each team member.
• Ensure that all HR policies and procedures are carried out, communicated to and adhered to by all staff members.
• Effectively communicate needs and ideas to Store Manager in order to elevate the business.
• Ensure that the store operates within its predetermined budget (i.e. inventory, expenses, etc.).
  • Maintain responsibility of coordinating and following up on day to day contractual work.
  • Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit log, tips log.
• Adhere to and enforces cleaning and food safety standards.
• Ensure that all stock room and back stock inventory meets organization standards.
• Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures.

QUALIFICATIONS / PRIOR EXPERIENCE

• 3 years of previous barista experience, with a strong understanding of coffee preparation and equipment.
• Leadership or supervisory experience in a food service or coffee shop environment preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage and motivate a team in a fast-paced environment.
• Strong problem-solving abilities and ability to handle customer complaints with professionalism.
• Flexibility to work various shifts, including mornings, weekends, and holidays.

PAY TRANSPARENCY 

The pay for this position is $70,000 - 75,000 annual salary (hourly up to $36 per hour) - this position qualifies for overtime pay

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/

We appreciate your interest in our company and look forward to hearing from you.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.