Vice President, Head of Stores

Location: Marina del Rey, CA

Department: Corporate Retail

Type: Full Time

Min. Experience: Senior Executive

OBJECTIVE OF THE POSITION

James Perse is searching for a dynamic, inspiring, and business savvy VP, Head of Stores to oversee the Company’s growing North American retail fleet. The VP is an expert in analyzing business performance and metrics, and plays a key partnership role to corporate functions such as design, merchandising, and planning, in providing strategic feedback on product, merchandising, and allocation based on field results.  At the field level, this position (i) develops and executes business plans and sales goals; (i) provides ongoing, effective, and inspiring leadership and training to the retail workforce; (iii) establishes brand standards for selling and service to ensure a consistent, first class client experience across locations; (iv) develops tools and systems to monitor metrics and brand consistency; and (v) building and retaining a team of high performing retail professionals, tracking performance, and providing coaching and follow-up as needed. 

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

BUSINESS PERFORMANCE & MANAGEMENT

  • Prepare annual retail business plan in collaboration with corporate partners.  Set a vision, strategy, and plan to drive top-line growth.  
  • Provide consistent leadership, direction, and training to Regional Managers so team will achieve/exceed sales plans, meet expense targets, and execute other critical business objectives. 
  • Exhibit a shopkeeper’s mentality and a merchant mindset by continuously evaluating how to maximize sales and minimize inventory liabilities. Analyze sales productivity, KPI, and business trends.  Develop and implement strategies to leverage successes, replicate wins, stem the impact of any misses, increase sales, and control expenses. 
  • Regularly communicate with retail management about sales performance and metrics, and, as necessary, recommend adjustments necessary to achieve goals. 
  • Continuously assess strengths and weaknesses of each boutique and shop-in-shop to (i) recommend new or improvements to existing sales and service initiatives and (ii) identify training needs. 
  • Create incentives to drive key business objectives and motivate sales team.  Provide recognition for exceptional sales and/or service performance.
  • Partners with corporate to execute omnichannel selling strategy in brick and mortar stores.

CLIENT SERVICE AND EXPERIENCE

  • Improve existing or develop new standards and programs on selling culture and client experience; ensure consistent execution of these standards and programs across the field.
  • Monitor client needs and expectations as well as service trends in the luxury space in order to develop and recommend improvements to the client experience.  Implement programs to test and ensure customer engagement and satisfaction.
  • Direct Regional Managers in the execution of CRM program, visual directives, and wardrobe standards.

PEOPLE EXPERIENCE, DEVELOPMENT, AND RETENTION

  • Lead the recruitment and retention of a highly effective, well-trained team of retail professionals.  Partner with Human Resources and Talent Acquisition to develop recruitment and retention strategies and training programs; ensure strategies and programs are deployed by Regional Managers.
  • Develop succession plans based on business needs and aspirations of staff.  Support Regional Managers in building a bench of talented, highly motivated associates. 
  • Engage in ongoing coaching and feedback, and deliver all performance appraisals and documentation in a timely manner.
  • Foster a workplace culture that prioritizes communication, collaboration, respect, and performance.

LEADERSHIP / BUSINESS DEVELOPMENT

  • Partner with Design, Merchant, and Planning teams to ensure product and store allocations represent a cohesive strategy, meet client demands, and deliver desired brand experience across markets. 
  • Partner with Architecture, Real Estate, and Finance in store design, identifying opportunities that will enhance client experience, storage, visual merchandising, and operational efficiencies.  Serve as primary point of in-field contact for store openings, closings, and remodels.
  • Partner with Visual Merchandising to ensure visual merchandising standards are achieved and maintained.  Analyze market and selling trends and provide recommendations, as necessary, to refine merchandising strategy in order to maximize revenue potential.
  • With relevant cross-functional teams and executive leadership, develop a retail strategic plan (playbook) that sets standards for selling and service culture and client experience.  Training management in playbook, and ensure successful deployment across the retail organization.
  • Oversee Retail Operations management in the execution of all operational policies and procedures.
  • Ensure successful and timely implementation of all corporate initiatives within the field.
  • Lead regular management meetings to communicate corporate directives that impact business strategy.

BUSINESS PERFORMANCE & MANAGEMENT

  • Prepare annual retail business plan in collaboration with corporate partners.  Set a vision, strategy, and plan to drive top-line growth.  
  • Provide consistent leadership, direction, and training to Regional Managers so team will achieve/exceed sales plans, meet expense targets, and execute other critical business objectives. 
  • Exhibit a shopkeeper’s mentality and a merchant mindset by continuously evaluating how to maximize sales and minimize inventory liabilities. Analyze sales productivity, KPI, and business trends.  Develop and implement strategies to leverage successes, replicate wins, stem the impact of any misses, increase sales, and control expenses. 
  • Regularly communicate with retail management about sales performance and metrics, and, as necessary, recommend adjustments necessary to achieve goals. 
  • Continuously assess strengths and weaknesses of each boutique and shop-in-shop to (i) recommend new or improvements to existing sales and service initiatives and (ii) identify training needs. 
  • Create incentives to drive key business objectives and motivate sales team.  Provide recognition for exceptional sales and/or service performance.
  • Partners with corporate to execute omnichannel selling strategy in brick and mortar stores.

CLIENT SERVICE AND EXPERIENCE

  • Improve existing or develop new standards and programs on selling culture and client experience; ensure consistent execution of these standards and programs across the field.
  • Monitor client needs and expectations as well as service trends in the luxury space in order to develop and recommend improvements to the client experience.  Implement programs to test and ensure customer engagement and satisfaction.
  • Direct Regional Managers in the execution of CRM program, visual directives, and wardrobe standards.

PEOPLE EXPERIENCE, DEVELOPMENT, AND RETENTION

  • Lead the recruitment and retention of a highly effective, well-trained team of retail professionals.  Partner with Human Resources and Talent Acquisition to develop recruitment and retention strategies and training programs; ensure strategies and programs are deployed by Regional Managers.
  • Develop succession plans based on business needs and aspirations of staff.  Support Regional Managers in building a bench of talented, highly motivated associates. 
  • Engage in ongoing coaching and feedback, and deliver all performance appraisals and documentation in a timely manner.
  • Foster a workplace culture that prioritizes communication, collaboration, respect, and performance.

LEADERSHIP / BUSINESS DEVELOPMENT

  • Partner with Design, Merchant, and Planning teams to ensure product and store allocations represent a cohesive strategy, meet client demands, and deliver desired brand experience across markets. 
  • Partner with Architecture, Real Estate, and Finance in store design, identifying opportunities that will enhance client experience, storage, visual merchandising, and operational efficiencies.  Serve as primary point of in-field contact for store openings, closings, and remodels.
  • Partner with Visual Merchandising to ensure visual merchandising standards are achieved and maintained.  Analyze market and selling trends and provide recommendations, as necessary, to refine merchandising strategy in order to maximize revenue potential.
  • With relevant cross-functional teams and executive leadership, develop a retail strategic plan (playbook) that sets standards for selling and service culture and client experience.  Training management in playbook, and ensure successful deployment across the retail organization.
  • Oversee Retail Operations management in the execution of all operational policies and procedures.
  • Ensure successful and timely implementation of all corporate initiatives within the field.
  • Lead regular management meetings to communicate corporate directives that impact business strategy.

REQUIRED SKILLS, COMPETIENCES, KNOWLEDGE, EXPERIENCE

SKILLS / COMPETENCIES

  • Highly proficient in interpreting and actioning on business information
  • Must demonstrate strong leadership skills and an ability to build and maintain a collaborative and highly engaged team
  • Maintains the professional presence, maturity, and tact necessary to earn respect and influence teams and outcomes
  • Proactively identifies areas of opportunity and/or change, recommends future actions, and coordinates implementation among various constituencies and across geographies
  • Understands how to set priorities in complex situations and manage time despite unexpected interruptions
  • Communicates effectively before many audiences (e.g., CEO, CRO, CFO, store teams, third parties)
  • Proven ability to meet/exceed sales goals
  • Ability to teach, inspire, and lead by example
  • Strong organizational skills and exacting attention to detail
  • Able to articulate and exemplify brand vision
  • Maintains good energy and a positive, can-do attitude at all times
  • Ability to work a flexible schedule consistent with needs of the business; will require work on weekends, evenings, and holidays
  • Ability to travel (overnight stays will be required)

WORK EXPERIENCE

  •  Minimum 12 years of multi-unit retail management experience.  Luxury apparel, accessories, and/or hospitality experience preferred. 
  • Minimum 3+ years serving in a Head of Stores or Director of Sales position.

EDUCATION

  •  BA degree or equivalent experience. 

In your cover letter, please explain your interest in James Perse and what skills and experiences you foresee applying to our business.  

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods.  Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/

We appreciate your interest in our company and look forward to hearing from you.

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